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HELP! Admin AA "Not Allowed"

HELP! Admin AA "Not Allowed"

HELP! Admin AA "Not Allowed"

(OP)
I have a cics plus with 2 port Flash. I have reset the Flash but I can't gain access to admin AA using f983!

Any Ideas?

Thanks to all in advance

RE: HELP! Admin AA "Not Allowed"

Oooh. Ugly.
Here's some ideas that one or severally should work.

1. Verify in Maint that you can 'see' the flash ports
2. Shut down the Flash
3. Do XFTEST + installer's PWD
4. Test and clear all codes
5. restart the flash
6. do another xftest to verify new code aquisition by ksu
   also do 9*1 to see same codes
7. try F983 again... try F981* 120000

I have had to repeat the above procedures several times to get into the flash. As soon as you do get into Mbx 12 press 1 and completely reset the Flash.

Hope you get through the problem.

PhM

RE: HELP! Admin AA "Not Allowed"

... oops...
That's F**XFTEST....
Also press REINSTALL after pressing '1' above to reset the Flash.

PhM

RE: HELP! Admin AA "Not Allowed"

Whoa! If when you are going F983 are you doing it from at least a 7310 or 7324 phone? If you try to do it from a 7208 is will come back and say 'not allowed'.

I think ARR is giving instructions on what to do if it comes back with INACTIVE Feature.

Might want to try the simplest resolution first.

MRoberts

RE: HELP! Admin AA "Not Allowed"

Are you sure that this is a full blown Flash.  It may be a Flash Lite.  Hope I'm wrong.

darnold@americaii.com

RE: HELP! Admin AA "Not Allowed"

Whether it is a Flash or Flash Lite, he would still be able to access F983, if only to build mailboxes.

MRoberts

RE: HELP! Admin AA "Not Allowed"

(OP)
Hi!

Thanks for the quick respose!

I am using a 7310 Phone.... 9** features are there.

With F983 I can get to mail boxes and set them up. when I go to the AA button "Not Allowed" is the still response.

Do I need to set up a MB for the AA first?

RE: HELP! Admin AA "Not Allowed"

No, redhawkfla is right. This sounds like a Flash Lite. Meaning that the software in this voicemail doesn't have an Auto Attendant available to program.

On the PCMCIA card, the little software flash card, tell us everything that is says on there. Don't pull it out while the system is on..... We're looking for the word Lite anywhere on it.

Is this a NEW install?

MROberts

RE: HELP! Admin AA "Not Allowed"

(OP)
PCMCIA Card Info:

Nortel Networks - Norstar Flash
NNTM040EDKRX  1999/12/02
NT5B78EG  0002  REL 02
ENG/SPN/FLASH VML V2.0.10 FC
MADE IN CANADA  2001/06

This is used equipment that I am installing myself.

I reset VM because I couldn't figure out how to erase previous owners AA info.

They did have the AA working though.

RE: HELP! Admin AA "Not Allowed"

It sounds like a flash lite - if so the greetings are in the CICS  what you will need to do is use Feature 831 832 and 833  833 is where the greetings are.  Good luck this can be very tricky.

Good Luck
Norstargirl

M.Parnell
(norstargirl)

RE: HELP! Admin AA "Not Allowed"

(OP)
Hi guys!

The messages are on the cics.  (Thanks Norstar Girl!)

Is there any documentation on this?  

Could my Flash had already been upgraded to flash 2 and I demoted it back to flash light when I reset it?

It has a basic ccr tree F*833 gets me there. Can this be programed?

Any help is definately appreciated.

RE: HELP! Admin AA "Not Allowed"

To program CICS auto attendant/ CCR

Under System Programming go to Auto Attendant – Show
Auto Attend: Off (On) – Change to On – Next
Attd Set: 221 – (this should be set to whatever ext is the receptionist ext) – Next
Language- Next
System Answer – Show
After: 3 rings – Change to however many rings you want it to wait before answering – Next
Fax Switch – OFF – Next
--End of list—

Header
System Answer – Next
CCR – Show
After: 3 rings – Change to match the amount of rings above. – Next
CCR lines – Show
Line: ___ - Enter line number
L001: Answer: Yes – Change to reflect which line numbers you want to have answered by the system.
When all lines are programmed as you wish, then press  Header
CCR Lines – Next
CCR Groups – Show
Show group: ___ - Next
CCR grp 1 – Show
Show DN: ___ - Enter ext number you want to include in this group
XXX: Unassigned – Change to assigned. Once all exts you want in the group are assigned then hit Header.
CCR grp 1 – choose Next to go to the next group & assign other extensions etc. When finished press Header.
CCR Groups – Next
Fax Switch – Off – Next
-End of list- Hang up.

The greetings are as follows:
Greeting A: (customer recorded) Thank you for calling ABC Company.
Greeting B: (customer recorded) Our offices are currently closed. Our normal business hours are M-F 8-5.
Greeting C: (customer recorded) If you know your party’s ext, you may dial it at any time. For customer service press, 1 or hold for an operator.
Greeting D: (pre-recorded) All of our operators are busy.
Greeting E: (pre-recorded) If you know the ext you want and are using a touch tone phone, please dial it now.
Greeting F: (pre-recorded) or hold the line and your call will be answered as soon as possible.
Greeting G: (pre-recorded) Thank you for calling.

To record the customer recorded greetings A, B, C
Feature * 833
Password: 23646
Auto att grtngs – Show
Grtng A Mode: User - Show
Greeting A: User - Rec (Thank you for calling ABC Company) Press OK.
Grtng A Mode: User – Next
Grtg B Mode: User – Rec (Our offices are currently closed. Our normal business hours are M-F 8-5.) Press OK.
Grtng B Mode: User - Next
Grtng C Mode: User - Show
Greeting C: User - Rec (If you know your party’s ext, you may dial it at any time. For customer service press, 1    or hold for an operator.) Press OK. Next
Grtng D Mode: Sys - Chng to Off if you do not want to use it. – Next
Grtng E Mode: Sys - Chng to Off if you do not want to use it. – Next
Grtng F Mode: Sys - Chng to Off if you do not want to use it. – Next
Grtng G Mode: Sys - Chng to Off if you do not want to use it. – Next
Auto Attd grtngs – Next

CCR tree – Show
Dial 0: Attendant – Pressing change will rotate between the CCR groups, None or Attendant. – Next
Dial 1: None – Change to whatever group you want to have the call transferred to when the caller presses 1. – Next.
Dial 2: None – Change to whatever group you want to have the call transferred to when the caller presses 2. – Next
Dial 3: None – keep going until you have all the single digit dialing you want set up.
Dial *: this can be set to Repeat the menu again.

Feature *831 turns System Answer off and on.
Feature *832 (Password: 23646) turns CCR Off, Bus. Open, Bus. Closed.

The following is the order the greetings are played in different scenarios. All greetings are set to User or System in the examples. Any greeting can be set to off and will be dropped from the rotation.

1.    System Answer On ; CCR set to Bus. Open
Greeting A, Greeting C, Greeting E, Greeting F, Pause, Att. Set rings (the number of rings system answer is set to then Greeting D, Greeting E, Greeting F, Pause, call goes on hold on all sets with the line appearing.

2.    System Answer On or Off ; CCR set to Bus. Closed
Greeting A, Greeting B, Greeting E, Pause, Greeting A, Greeting E, Pause, Greeting G, Disconnect from system.

3.    System Answer Off; CCR set to Bus. Open
Greeting A, Greeting C, Greeting E, Greeting F, Pause, Rings the Att. Set (set will ring until transfer call back takes place then all sets with the line appear and ring will begin to ring)

4.    System Answer On; CCR Off
Greeting A, Greeting D, Greeting E, Greeting F, Pause, Line goes on hold on all sets that has the line appearing.

RE: HELP! Admin AA "Not Allowed"

(OP)
Thank you, I have it working now!

All of your input has been very helpful!

I understand that the flash can be upgraded to flash2 by buying key codes.  Does any one know how much that costs or where I can purchase the upgrade?

Thanks again!

RE: HELP! Admin AA "Not Allowed"

When you find a vendor you will be looking for NTAB4015 to make it a Flash Voice Mail basic.  Good luck.

darnold@americaii.com

RE: HELP! Admin AA "Not Allowed"

you can go to
www.source.com
They can sell you the Key code needed . i am not sure of the cost .

Mario Mazza
Telecommunications Specialist

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