Hello,
well, actually I'm rather new to Definity system, so excuse me if my questions might look a little "strange".
In fact, I'm working as a programmer for a company which hosts a call center and that'd like to add some kind of interface between the homemade applications used for the CRM and the Definity.
Basically, what I would like to do would be to be able to connect to the Definity (directly or via the CMS, I don't know) and gain acces to a kind of real time log that would tell what actions are going on. For example :
hh:mm:ss call ringing from A to B
hh:mm:ss B is answering the call
....
hh:mm:ss call is cleared
With these infos, I would be able to make an application that would allow each user's PC to get an on-screen notification of who is calling him (to display the customer status for example based on A number, etc.)
So, this is not as "advanced" as classic CTI (where the user uses an application to answer/hang calls without using directly his phone), but it's more like a kind of realtime monitoring that would reports the detail of all events (but without any interaction on the Definity).
I already used such features on some smaller PBX (alcatel and matra) that provide this kind of info through a serial link, so I wonder if someone could give me some pointers or informations to help me (because I'm rather lost at the moment, and I don't even have all the docs for our Definity and CMS :-( ).
Thanks in advance
Nicolas