×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

NAM Co-resident Problems

NAM Co-resident Problems

NAM Co-resident Problems

(OP)
We have installed a NAM c/w Voice Mail version 4.0.04e and ACD version 3.50.0038.
Sometimes, when the customer is performing some normal task, the Voice Mail Application will lockup and fail, leaving the customer without an AA until the NAM can be rebooted.
One such task was when a voice mail user attempted to copy a message from his own mailbox to someone elses. As soon as he pressed the button on his phone to copy, the Voice Mail Application locked up and failed.
Another instance was when the system administrator was setting up a mailbox with dialout access. As soon as the administrator told the mailbox it could use Pool 1, the system lockedup and failed.
We have found cross linked files by running "chkdsk" which are;
c:\st\stlog.out cross-linked on cluster 2515 and c:\st\sysdir.40 on the same cluster.

The 'not so funny' part is that Nortel is stating that they would prefer if we installed two separate NAMs instead of operating co-resident... which we know is crazy and incorrect. There are hundreds of co-resident NAMs operating in North America. Why should ours be special.

If anyone can help, please let me know.
Thanks in advance.

RE: NAM Co-resident Problems

I found out that more memory is better with the NAM. even though you may have the recomended memory for the applications you are using you may want to spring for 64mb instead of 32mb etc. etc. The NAM can do some wierd things and increasing memory can help.

JerryReeve
Communications Systems Int'l
com-sys.com

RE: NAM Co-resident Problems

  When you install ACD on a co-resident NAM you should bring up Voice Mail first - F983 - config etc., then install the ACD application, then perform a F983 - 1 - REINSTALL.
This will prevent corruption in the voicemail 'st' data block.

RE: NAM Co-resident Problems

I had what sounds like exactly the same thing happen about 18 months ago.  The voicemail application would lock up doing various normal tasks.  Rebooting the NAM would bring it back up, but on the 6th or 7th reboot both the ACD and voice mail applications failed to come up...  Ended up getting a new NAM shipped, but didn't want the same thing to happen again.  I found the above information on a Norstar troubleshooting website (now password protected -DOH!) Performed the REINSTALL command immediately after setting the channel allocation for each application in F915.
Then I redid the F983 -config.  After doing this I have not had any trouble with the voice mail locking up.  Now, I don't know if doing a REINSTALL will help once the corruption has happened.  It will mean you'll have to redo the mailboxes and AA, but it may be worth a try in case it is the same thing and the whole NAM ends up crashing.

RE: NAM Co-resident Problems

(OP)
Well, we were able to solve this problem, but olny by holding Nortel to task.
After two months of struggling and reinstalling 6 times on new NAMs. we finally managed to get Nortel to agree to send us a second NAM at their cost. Now we have two NAMs operating on the MICS. The first one is running 8-channels of Voice Mail and the second one is running 8-channels of ACD (Cinphony 1)
I guess I am Bragging a little bit, but I am also notifying anyone interested that it is not a good idea to try to run co-resident appications on a NAM. Both Nortel and Cintech have stated the same thing now.
Thanks for eveyones help on this project.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close