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Newbee Need help on - DS1 / TN464F INTFC 24/32 V6

Newbee Need help on - DS1 / TN464F INTFC 24/32 V6

Newbee Need help on - DS1 / TN464F INTFC 24/32 V6

Hi there.

I need some help on how to use DS1 card in our switch. Is there anyone out there that could point me in the right direction. Trying to hook up a IVR using E1 connection.


RE: Newbee Need help on - DS1 / TN464F INTFC 24/32 V6

Are you using Avaya's IVR or another?  Are you using a Dialogic card in the IVR?  I recently went through this process and it usually requires some programming on the IVR level.  You must toggle the A and B signalling bits in the proper sequence to tell the switch that a call has been answered and also to do a switch hook flash to transfer the call back.  Maybe I can help!

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