I am the phone guy for two call centers. They are both primarily outbound. We have a client who wants initial contact with the respondent to be personal, from an agent. Then at some point, the respondent can choose to finish the survey via our IVR system, which is housed in a third facility. Can the Definity (G3V6) transfer an outbound call to another outbound call? I can conference the two together with the agent, but as soon as the agent hangs up, the the calls drop. Having the agent sit there, muted, listening to the respondent complete the IVR portion is not an option. They need to continue making other calls.
Can this even be done? If so, how?
Thanks in advance -
- Duaneness
Can this even be done? If so, how?
Thanks in advance -
- Duaneness