×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Can't hear caller on an ACD call.

Can't hear caller on an ACD call.

Can't hear caller on an ACD call.

(OP)
We have an Option 11C with release 25 software and we are having a problem with one of our ACD queues.

Occasionally, an agent will receive a call from the queue. When the call is answered, neither the agent not the caller can hear one another. If both stay on the line for 10-12 seconds, the problem goes away and they can hear OK.

Anyone have any ideas?

Thanks

Peter.

RE: Can't hear caller on an ACD call.

Is the caller front ended by an IVR and then transferred into the queue?  If this is the case, maybe the IVR is doing a supervised transfer and is taking too long to complete the transfer.

Just an idea.

RE: Can't hear caller on an ACD call.

(OP)


Hi,

Thanks for the response.

I’m not sure what an IVR is, but you do need to go through a Meridian Mail Automated Attendant to get to this queue.

If an IVR is the same as the Automated Attendant, how can I adjust the length of time the transfer takes?

Thanks.

Peter.

RE: Can't hear caller on an ACD call.

You might have a bad port in your meidian mail

RE: Can't hear caller on an ACD call.

You can't adjust the time on the Mail transfer.  Mer Mail is usually prety efficient performing blind transfers.  As Bruceshow said, check your ports.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close