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Logging To An ACD Phone w/o Putting The Receiver On Off-hook

Logging To An ACD Phone w/o Putting The Receiver On Off-hook

Logging To An ACD Phone w/o Putting The Receiver On Off-hook

(OP)
Hi all,

Hope I can get help for this. Here is the scenario: a 2616 phone, configured for an ACD and it doesn't have a headset. Usually, the receiver must be off-hook before an agent can log in. My user wants to know whether he/she can log in without the receiver being off-hook and the status remains regardless of whether the receiver is on or off-hook until she/he manually log-off.

Marina

RE: Logging To An ACD Phone w/o Putting The Receiver On Off-hook

If you are not useing a headset you will have to take the handset off hook to log in and then you can put it back down once they have log in I think that what you are asking.

RE: Logging To An ACD Phone w/o Putting The Receiver On Off-hook

Take a look at the HOML prompt in the Q

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