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Opening a Change from Problem

Opening a Change from Problem

Opening a Change from Problem

(OP)
Does anyone know how I change how and which fields are copied when I select Open Related CM Change from a Problem Ticket?  Currently, it copies a few fields, but they are mapped incorrectly, and we would like to configure this to meet our requirements.

RE: Opening a Change from Problem

You need to update the link record screlate.problem.cm3r.  There is a single line in there, view the details of it and then you can make changes to the mapping as needed.

RE: Opening a Change from Problem

(OP)
Thanks for your help

RE: Opening a Change from Problem

no prob!

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