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Opening a Change from Problem

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lomah

lomah

Technical User
Joined
Oct 22, 2001
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3
Location
EU
Does anyone know how I change how and which fields are copied when I select Open Related CM Change from a Problem Ticket? Currently, it copies a few fields, but they are mapped incorrectly, and we would like to configure this to meet our requirements.
 
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You need to update the link record screlate.problem.cm3r. There is a single line in there, view the details of it and then you can make changes to the mapping as needed.
 
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Thanks for your help
 
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