Norstar music on hold 8x24
Norstar music on hold 8x24
(OP)
I am trying to install a CD player for MOH. I have the source on violet/slate. I get background music just fine but no music on hold. The software is DR5 and is programmed for on hold: music. When I change it to tones I don't get anything but silence. Any suggestions?
RE: Norstar music on hold 8x24
I set up a system in my shop and attempted to duplicate your problem. I was unsuccessful. I attempted this with DR2, DR4 and DR5 software versions.
Each time, If I have Bkgrnd Music set to "yes", and on Hold set to "Music", I was able to get Music on hold.
The thing that baffles me is what you said about Tones:
"When I change it to tones I don't get anything but silence"
That leads me to believe that there is an internal problem with the KSU, preventing any audio from being transmitted to the CO ports.
Jeter, Schlum, Norstargirl... whattayathink?
Dave McCall
Norstarpro
RE: Norstar music on hold 8x24
I would have to agree with Dave that you would most likely have a defective KSU.
Schlum
RE: Norstar music on hold 8x24
But do check the volume.
Also, older software, I seem to find, can have its own Alzheimers. I have a DR5 system now with funny voice mail -- some stations offer the prompt requiring the user at their station to enter both the extension number and the password. And some seem to not be able to show messages waiting.
There is no scrutiny that can, it seems, uncover the source of these gremlins. I might just reboot and cross my fingers.
Then it is up to the client.
Yours,
Mike
RE: Norstar music on hold 8x24
Michelle
M.Parnell
(norstargirl)
RE: Norstar music on hold 8x24
I had made this error and it caused some headscratching and book reading for me. I Didn't see you specify where you were looking for MOH.
Jerry
RE: Norstar music on hold 8x24