Definity Audix-User greetings not answering
Definity Audix-User greetings not answering
(OP)
We have a recurring (and apparently random) problem. Please help!!
We have a Lucent Definity with Definity Audix. On some extensions, even though the greetings are set correctly, the user' greeting will not answer. Instead the Definity answers with "Your call is being answered by Audix. The person you are calling is not availabel. To leave a message, use the touchtones to redial the extension you called..."
We have tried recreating extensions and mailboxes ad nauseum and to no avail.
Any thoughts would help.
Thanks
Geoff
We have a Lucent Definity with Definity Audix. On some extensions, even though the greetings are set correctly, the user' greeting will not answer. Instead the Definity answers with "Your call is being answered by Audix. The person you are calling is not availabel. To leave a message, use the touchtones to redial the extension you called..."
We have tried recreating extensions and mailboxes ad nauseum and to no avail.
Any thoughts would help.
Thanks
Geoff
RE: Definity Audix-User greetings not answering
Make sure your Names match exactly in both systems. (case sensitive). This would be the first thing I would look at.
Ray
RE: Definity Audix-User greetings not answering
We have checked that, and redone the names in several iterations. Didn't help.
RE: Definity Audix-User greetings not answering
Are you using any customized COS? On the second page of the subscriber form, under premissions/type: are you using call-answer?
Good luck!
RE: Definity Audix-User greetings not answering
-CL
RE: Definity Audix-User greetings not answering
I reboot my system 2 times after the second time i was able to setup the auto attendant, but i have the same problem again when i try to setup more stations.
I don't want to have to reboot the system all the time. Does anyone have any answers to this problem?
Thanks
RE: Definity Audix-User greetings not answering
RE: Definity Audix-User greetings not answering
I'm pretty sure you'll find that lopez is correct. The way to find out is to monitor the channels within audix. Whilst monitoring the channels dial the audix hunt-group extension the same number of times as the number of members (as it's set to ucd-mia that should ensure you check all channels) - any that are configured incorrectly will connect as ".cim".
The official Avaya line is that anything based upon Unix needs a re-boot every 30 days.
Hope this helps,
Chris
RE: Definity Audix-User greetings not answering
I'm actually wrong - i was thinking of intuity audix but your usingh embedded right? It's the names not matching the names (including spaces and caps) need to match exactly otherwise this will happen.
Hope this helps,
Chris