×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

*
*
*
*

Thanks. We have received your request and will respond promptly.

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Definity Audix-User greetings not answering

thread690-201498

Definity Audix-User greetings not answering

Definity Audix-User greetings not answering

(OP)
We have a recurring (and apparently random) problem. Please help!!

We have a Lucent Definity with Definity Audix. On some extensions, even though the greetings are set correctly, the user' greeting will not answer. Instead the Definity answers with "Your call is being answered by Audix. The person you are calling is not availabel. To leave a message, use the touchtones to redial the extension you called..."

We have tried recreating extensions and mailboxes ad nauseum and to no avail.

Any thoughts would help.
Thanks
Geoff

RE: Definity Audix-User greetings not answering

It has been a while since I used Definity Audix, we are on Octel now.

Make sure your Names match exactly in both systems. (case sensitive). This would be the first thing I would look at.

Ray

RE: Definity Audix-User greetings not answering

(OP)
Thanks Ray,

We have checked that, and redone the names in several iterations. Didn't help.

RE: Definity Audix-User greetings not answering

Name on the PBX has nothing to do with Audix. Because you may have a main number works as "autoatt" to say "press 1 to leave message for John Doe and press 2 to leave a message for Jane Joe." John and Jane Doe are not in PBX but in Audix.

Are you using any customized COS? On the second page of the subscriber form, under premissions/type: are you using call-answer?

Good luck!

RE: Definity Audix-User greetings not answering

Verify the analog ports are in the correct order.  You have to identify each analog extension in the Audix.  If your analog PBX ports are not connected into the Audix in the exact order defined in the voice system setup of the Audix, it will result in sporatic unintegrated calls on the incorrectly defined ports.  Also, an Audix which hasn't been rebooted in 3+ months can do crazy stuff like that.  Try a reboot after hours.



-CL

RE: Definity Audix-User greetings not answering

I have the same problem, I am trying to setup an autoattendant and i keep getting the same message.
I reboot my system 2 times after the second time i was able to setup the auto attendant, but i have the same problem again when i try to setup more stations.
I don't want to have to reboot the system all the time. Does anyone have any answers to this problem?


Thanks

RE: Definity Audix-User greetings not answering

Make sure that the coverage path is correct, if it is not going to h99 or whatever the voicemail is named, you will get that message.  Also on page 2 you may have to name the Audix system.

RE: Definity Audix-User greetings not answering

Hi Ghowson,

I'm pretty sure you'll find that lopez is correct. The way to find out is to monitor the channels within audix. Whilst monitoring the channels dial the audix hunt-group extension the same number of times as the number of members (as it's set to ucd-mia that should ensure you check all channels) - any that are configured incorrectly will connect as ".cim".

The official Avaya line is that anything based upon Unix needs a re-boot every 30 days.

Hope this helps,

Chris

RE: Definity Audix-User greetings not answering

Hi,

I'm actually wrong - i was thinking of intuity audix but your usingh embedded right? It's the names not matching the names (including spaces and caps) need to match exactly otherwise this will happen.

Hope this helps,

Chris

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close