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two different line pools

two different line pools

two different line pools

Customer has R11, analog trunks, in standard mode, we dial 9 for an outside line. I need a select group of extension when they dial nine to go out line pool 1, rather than line pool 0. Can/should that be done from user groups/short code? What would you recommend?

RE: two different line pools

you need to have several things programmed to get this done

1. lines have to have different outgoing line ID's (0 and 1)
2. you have to have 2 different ARS tables (1 pointing to outgoing Line ID 0 the other one to 1)
3. user shortcode for the group of people that are not using the system dialout 9 has to have a 9N shortcode that points to the ARS with the other line ID

Then you can add the ARS as failover to the other ARS and vice versa so that everyone can still make outgoing calls even if their preferred line ID is completely taken up.



RE: two different line pools

You know I put in the user group short code 91N Line Group 1 and I think I was sending an extra 1 to the telco causing an error message. Was that my problem? I think so. I do not have two different ARS tables. I will have to try again Monday.

RE: two different line pools

Sounds good.

I never send calls out a line ID directly but that is just my pet peeve to control calls better.

Good luck on Monday



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