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Mitel Phone System Database Information

Mitel Phone System Database Information

Mitel Phone System Database Information

Hi all,

So, I just started working with some Mitel Phone data that we are planning to dig into for some in-house analytics. First thing I come across is the SQL Server with few databases:

  • CCMData
  • CCMRuntimeServices
  • CCMStatisticalData
  • Ccmwa
I did some online search and went through the online documentation available at Mitel's website, BUT I can't find anything that documents what these databases are for, what are the tables/views inside and what each variable in the table means.

I would very much appreciate if someone could direct me to correct source where I can find the information or if you have come across this, then how did you get the understanding of what's being stored inside these. Thanks in advance!

RE: Mitel Phone System Database Information

Those are the SQL databases used by MiContact Center Business for reporting on call statistics. Normally you'd run reports on that data from MiCC, specifically from CCMWeb.

RE: Mitel Phone System Database Information

there is a SQL Views Advanced Data Access Guide - i think its only available via KMS
this contains information on how to generate SQL queries to retrieve call information

If I never did anything I'd never done before , I'd never do anything.....

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