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Unable to delete SIP users from Avaya SMGR after CM has been decommissioned

Unable to delete SIP users from Avaya SMGR after CM has been decommissioned

Unable to delete SIP users from Avaya SMGR after CM has been decommissioned

(OP)
A customer has a 7.1 SMGR with multiple CMs, they decommissioned a CM before removing the SIP users from SMGR, the users are now stuck in the deleted users folder, when I try deleting a user from the deleted users folder the egg timer spins for a few minutes and eventually returns 'Some internal error has occurred in the service. Please contact the support team', I assume it's failing as it's trying to remove the endpoint from a CM it can't communicate with, the customer said the CM has now gone and can't be powered back on, it won't let me restore the user either as I wanted to try restoring and unticking CM endpoint to see if I could then delete the user, is there a way to delete these users?

RE: Unable to delete SIP users from Avaya SMGR after CM has been decommissioned

I think you're stuck having to contact Avaya to fix your database. It isn't exactly the same, but on a CM 6.2 I would randomly see corruption in the SMGR user database and had to get Avaya involved.

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