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NEC SV8100 - Automated Attendant "pickup" challenges

NEC SV8100 - Automated Attendant "pickup" challenges

NEC SV8100 - Automated Attendant "pickup" challenges

(OP)
Configuration:

- The PBX is configured with four analog trunks
-6 inMail licenses
-512 VM Licenses
-VM8000
- 22-02 trunks are configured as normal
- 22-01-04 set for 10 second ring to programmed extensions before inMail pickup
No ACD configuration
-47-10 all use the same answer table

Problem:

inMail only picks up on Trunk 1. inMail does not pickup on Trunks 2 -4 when called directly. My goal is to have the CO call forward on busy to the next available trunk. I can configure 22-05 Trunk modes with inMail 102, but the extensions do not ring before inMail pickup. I have the other Trunk / Modes set to a ring group (2) for all trunks, but to restate, only Trunk 1 calls will ring & activate inMail. My goal is to have a common ring group for day or night that will "ring" the extensions.

Thanks in advance for the help...

RE: NEC SV8100 - Automated Attendant "pickup" challenges

Is this a system working currently or have you bought it and are now trying to program it?

RE: NEC SV8100 - Automated Attendant "pickup" challenges

(OP)
The system was purchased and I am programming the system.

RE: NEC SV8100 - Automated Attendant "pickup" challenges

So, have you defaulted the system and started fresh? How many phones? Are all telco line appearances on all the phones? Have you ever worked on a phone system?

RE: NEC SV8100 - Automated Attendant "pickup" challenges

(OP)
Thanks for all the help. I was able to resolve the problem with advice from a different forum.

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