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Tracking Phone Activity

Tracking Phone Activity

Tracking Phone Activity

(OP)
CM 8.1 G450 S8700

Is there any way to Track Phone Activity

We do use Avaya OneX


RE: Tracking Phone Activity

Not sure what kind of activity you want to track. I'll assume you want to know what calls are placed or received.
Your best option is a CDR (Call Detail Recording) server and software to record all inbound and outbound calls. You can track both internal (station to station) and external calls. There are multiple brands that are compatible with Avaya.

If you're troubleshooting something specific... list trace station xxxx will show you what's happening during a call.

RE: Tracking Phone Activity

(OP)
Thanks for your reply

RE: Tracking Phone Activity

(OP)
We have CM 8.1 G 450 S8700

Time of Call Caller Called Duration

Very Basic

RE: Tracking Phone Activity

Call Detailed Reporting third party adjunct applicaition.

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