SV9500 IP Phone Trace Route
SV9500 IP Phone Trace Route
(OP)
We have a multi site SV9500 system that we are getting the packet loss beep warnings on some extensions. It is only happening at one of our remote locations.
Is there a command in the SV9500 that can help find where the packet loss is coming from? Our IT department is reporting no problems with bandwidth. They are asking me to find out if there is some sort of log file or trace that can help find where the problem is located.
Is there a command in the SV9500 that can help find where the packet loss is coming from? Our IT department is reporting no problems with bandwidth. They are asking me to find out if there is some sort of log file or trace that can help find where the problem is located.
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
RE: SV9500 IP Phone Trace Route
RE: SV9500 IP Phone Trace Route
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
RE: SV9500 IP Phone Trace Route
There will not be a log in the PBX because the PBX is not involved in the RTP stream. That connection is Peer to peer, even if you are going from the Phone to the IP Pad card.
The beep is caused by the RTP traffic and is generated at the phone side. If the user isn't actually having an issue with audio you can turn the beep off in the phone menu. Not the admin menu but the user menu. I have done this system wide at a customers site. Note this is an indication they have something not quite correct about their network.
There are 10 kinds of people in the World.
Those that understand Binary and those that don't.
RE: SV9500 IP Phone Trace Route
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
RE: SV9500 IP Phone Trace Route
Do a test call on the IP Phone and look at DCON for that extension. Make sure the payload and codec are what you should be expecting. As SIP turnks have all standardized on 20ms payloads I have adopted that for within our networks. Primarily I stick with G.711 first and if necessary G.729 second.
If you have SiP trunks do you have an SBC between the MGSIP and your trunks?
Which takes us to the next question. Is the issue station to station within each site or only between each site?
There are 10 kinds of people in the World.
Those that understand Binary and those that don't.
RE: SV9500 IP Phone Trace Route
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
RE: SV9500 IP Phone Trace Route
RE: SV9500 IP Phone Trace Route
RE: SV9500 IP Phone Trace Route
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'