Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Agents Receive Inbound Calls While Dialing Out & Dashboard Numbers are Wrong

Agents Receive Inbound Calls While Dialing Out & Dashboard Numbers are Wrong

Agents Receive Inbound Calls While Dialing Out & Dashboard Numbers are Wrong

I'm running a Digium Switchvox 355 physical PBX running Switchvox version 6.3.3 (82427). It has been rock-solid for the most part, until recently.

Here's some of the issues we're experiencing:

  • When agents are dialing out, they're still receiving inbound calls
  • The Digium Switchvox dashboard numbers for received calls / missed calls is not accurate
  • Agents were still getting calls from the queue, even though they were marked not available or away
  • Voicemails were being delivered to user's individual mailboxes instead of the main queue shared email box
We were able to fix the last two issues by literally going into the extension queue settings, changing the wait time by 1 second and saving the config. It did manifest again, but the resolution has been to change queue time settings, save and problem resolved.

The other issues (inbound calls while dialing out and incorrect dashboard numbers) are persistent and I'm not sure what could be causing the issue.

The hardware is reporting the drives are not full, and there are two drives (probably in raid 1).

Have you guys encountered these types of issues before? Is there a way I can check the hard drive status to see if they're bad while the server is running?

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close