Nortel Basic ACD in CDR
Nortel Basic ACD in CDR
(OP)
Dear Experts,
If a incoming call to the basic ACD agent and then it was transferred to extension B, what will be showed in CDR record? Will it two separate CDR or just only showed the incoming trunk and the terminated to extension B?
If a incoming call to the basic ACD agent and then it was transferred to extension B, what will be showed in CDR record? Will it two separate CDR or just only showed the incoming trunk and the terminated to extension B?