Partner ACS call going to operator but does allow to leave a message then rings back to operator

techez · Sep 1, 2023

I have Avaya Partner ACS R6.0.B C01 with a Partner Voice Messaging PC Card (Small)

When you call the main number and let it go to Voice Mail it rings extension 10. The outgoing x10 message plays and then it rings again and goes to the extension 10 voicemail box. This time after the out-going message plays you are able to leave a message. Is there a way to get the first pickup by extension 10 to allow for a message to be recorded and not have to route back a second time?

Thanks in advance.
Jeff

TouchToneTommy · Sep 1, 2023

I think you have Ext. 10's voicemail greeting also recorded as the Automated Attendant greeting.

So a call comes in, it is answered by the AA, but the message is "leave a message after the tone", it times out, rings to Ext. 10, and now Ext. 10's real mailbox answers with the same or similar message and takes the caller's incoming message.

It's a common problem, as the System Administrator's mailbox is 0#. Someone logged in to change Ext. 10's mailbox and fudged dialing 10#

Make the Automated Attendant stop answering, and Mailbox 10 answer instead

From Ext. 10, press:
Feature 00
Left Intercom Twice
#206-7-{2-digit line number}-3 (VMS Line Owner)
#208-{2-digit line number}-10 (Line XX is "owned" by Ext. 10
Do this for each line 01 through your highest line
Feature 00

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Partner ACS call going to operator but does allow to leave a message then rings back to operator

techez

IS-IT--Management

TouchToneTommy

Vendor

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