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Call Recording via SBC

Call Recording via SBC

Call Recording via SBC

(OP)
I currently have a 3rd party call recording system integrated with AES for internal traffic. Both h.323 and SIP. I now have a requirement to be able to record calls from remote SIP phones coming through the Avaya SBC's. Can anyone share what's required for that?

RE: Call Recording via SBC

Honestly it will depend on your call recorder and what that specific system and release supports.

RE: Call Recording via SBC

(OP)
I thought it would be more config on the SBC to get media forked.

RE: Call Recording via SBC

It shouldn't be any different recording remote workers than internal stations.

There's a SIPREC feature on the SBC, but that's a bit different. You still use the TSAPI to know what's going on in CM to know when there's a call to be recorded and SIPREC just forks the media to the recorder thereby eliminating the H323 DMCC recording stations.

But you don't implicitly need SIPREC to record remote workers.

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