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ACD Agents ability to identify which queue the call is coming from?

ACD Agents ability to identify which queue the call is coming from?

ACD Agents ability to identify which queue the call is coming from?

(OP)
Good Morning,

(ACD's are not my strength smile)

Is it possible for agents who work in multiple queues to identify which queue the caller is coming from so they know exactly how to answer the call?

Thank you,

Rob

OpenScape 4000 V7 R2

RE: ACD Agents ability to identify which queue the call is coming from?

What system?

RE: ACD Agents ability to identify which queue the call is coming from?

(OP)
Sorry about that,

We have three SV9500's with fusion running V9 and we use GNAV.

Thank you CoralTech,

Rob

OpenScape 4000 V7 R2

RE: ACD Agents ability to identify which queue the call is coming from?

I think you need to test this one because I am pretty sure they get an indication in the display of the split they answer.



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