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AML Link bouncing

AML Link bouncing

AML Link bouncing

(OP)
Due to weather related issues , one of my sites enjoyed an extended power outage last Friday . The outage took down the PBX , Call Pilot and Symposium . Since power has been restored , there has been an issue with the AML TSP link , it seems to be bouncing , up for a while , down for a bit , then restores itself . Both servers have been rebooted several times , cables and network connections have been checked , the network tech has checked the switch from his side , no obvious issues . I have run an extended ping to the 10.18.13.7 and the 10.18.13.25 IP
addresses , never seeing any drops or extended ping times .
Shown below are the errors that I see from the PBX , any thoughts to what is wrong ?
Thanks in advance for any suggestions !!


TIM268 11:00 28/12/2022 CPU 1

CSA002 17 11:02:12 28/12/2022 4

ELAN011 ELAN 17 host IP=10.18.13.7 disabled due to polling timeout

CSA105 17, 11:02:12 28/12/2022

CSA001 17 11:02:12 28/12/2022 10

SRPT093 AML: local side AML connection 17 to 10.18.13.7 health change:0.

SRPT192 AML: link no. 1 [10.18.13.7] failed to respond to ping 3 time(s).

SRPT091 HB: Local side AML health change from 4 to 2.
ELAN009 ELAN 0 host IP=10.18.13.25 disabled, write to socket
fail due to far end disconnect or Ethernet problems

RE: AML Link bouncing

It could be the way that the servers were rebooted. I recall that the PBX should be restarted first and leave it to initialise and run OK. Then only power up the first of the ELAN devices that I think was usually the Call Pilot server. Once voicemail is working OK, power up the Symposium server,

Also check the health status of the PBX in LD 135 or LD 137 (Can't remember which overlay it was) STAT CPU.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

RE: AML Link bouncing

So depending on versions as hasn't mattered for some time on AACC etc. the contact centre used to have to have the first ELAN (16) and to do this often a boot delay was added to the Callpilot to make sure the Contact Centre was up first and grabbed the first ELAN (see it mentioned here https://www.tek-tips.com/viewthread.cfm?qid=108256... )

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