Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

J100 remote phone acquiring service

J100 remote phone acquiring service

J100 remote phone acquiring service

I have a J169 that I am trying to connect to a site remotely. The ports are forwarded per their IT provider. I know this is not the best way to do this, but the IT provider is locking down all remote phones via the end users IP address. We get the phone to connect when it is a STD SIP phone but when trying to connect as a feature SIP phone it goes to acquiring service and keeps doing the Avaya login sound over and over. When I look at the trace it shows the phone registering but then says TCP broken and starts a reregister of the phone. xxx.xxx.xxx.xxx is my public address of the remote location and it is correct, is the private address of the remote phone and is the IP Office.
Can't seem to find why these will not connect.

RE: J100 remote phone acquiring service

I am not using HTTPS I have loaded all the settings via a HTTP server local to the phone it does not access the HTTP or HTTPS server during log in.

RE: J100 remote phone acquiring service

this did not change anything, we opened the port and it still keeps cycling through logging in and show acquiring service. The phone is then quarantined but keeps cycling on acquiring service.

RE: J100 remote phone acquiring service

do you mean System Monitor? I included that in the original post.

RE: J100 remote phone acquiring service

Sorry, overlooked it…

I don’t see any HTTP traffic. Probably because the filter is not set.

Nevertheless… You use TCP connection for the phone instead of TLS. Apart from the strictly not recommended direct connection (without SBC) from public Internet to the IPO (!!!) using an unencrypted connection is a no go!

Additionally since you connect without encryption you will probably have no valid certificate. And while the service connection of the phone uses HTTPS valid certificates are a must.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close