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J100 remote phone acquiring service

J100 remote phone acquiring service

J100 remote phone acquiring service

(OP)
I have a J169 that I am trying to connect to a site remotely. The ports are forwarded per their IT provider. I know this is not the best way to do this, but the IT provider is locking down all remote phones via the end users IP address. We get the phone to connect when it is a STD SIP phone but when trying to connect as a feature SIP phone it goes to acquiring service and keeps doing the Avaya login sound over and over. When I look at the trace it shows the phone registering but then says TCP broken and starts a reregister of the phone. xxx.xxx.xxx.xxx is my public address of the remote location and it is correct, 10.20.25.84 is the private address of the remote phone and 192.168.11.50 is the IP Office.
Can't seem to find why these will not connect.
Mike

RE: J100 remote phone acquiring service

(OP)
I am not using HTTPS I have loaded all the settings via a HTTP server local to the phone it does not access the HTTP or HTTPS server during log in.
Mike

RE: J100 remote phone acquiring service

(OP)
this did not change anything, we opened the port and it still keeps cycling through logging in and show acquiring service. The phone is then quarantined but keeps cycling on acquiring service.
Mike

RE: J100 remote phone acquiring service

(OP)
do you mean System Monitor? I included that in the original post.
Mike

RE: J100 remote phone acquiring service

Sorry, overlooked it…

I don’t see any HTTP traffic. Probably because the filter is not set.

Nevertheless… You use TCP connection for the phone instead of TLS. Apart from the strictly not recommended direct connection (without SBC) from public Internet to the IPO (!!!) using an unencrypted connection is a no go!

Additionally since you connect without encryption you will probably have no valid certificate. And while the service connection of the phone uses HTTPS valid certificates are a must.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

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