Thanks all in advance !!
I have a requirement from the customer and I barely know what needs to be done ?
Requiremenrt is for a new queue/skillset and is like :
We will want calls to come to it from the IVR and for agents to be able to transfer calls to it. We will also need to be able to pull the reporting for it from Avaya.
So, if anyone please guide me what all configurations needs to be done and where to achieve it ?