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New Queue/Skillset

New Queue/Skillset

New Queue/Skillset

Hello Everyone

Thanks all in advance !!

I have a requirement from the customer and I barely know what needs to be done ?

Requiremenrt is for a new queue/skillset and is like :

We will want calls to come to it from the IVR and for agents to be able to transfer calls to it. We will also need to be able to pull the reporting for it from Avaya.

So, if anyone please guide me what all configurations needs to be done and where to achieve it ?


RE: New Queue/Skillset

What sort contact centre Symposium / AACC


RE: New Queue/Skillset


RE: New Queue/Skillset

Have you done any of this before?


RE: New Queue/Skillset

I know a bit of it but not the complete procedure, so if you can tell me what are the things that needs to be configured, I can try to do that.

RE: New Queue/Skillset

What PABX is it CS1000?


RE: New Queue/Skillset

Yes,it is CS1000.

and sorry for such delayed response.

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