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RFC: Paying a company to manage phone number reputation

RFC: Paying a company to manage phone number reputation

RFC: Paying a company to manage phone number reputation

(OP)
So, I work for a company in healthcare and the issue we have is that our phone numbers are showing up on cell phones labeled as spam/scam likely/Robocall, etc.

We have been trying to combat this by registering our numbers with cell carrier sites like https://www.freecallerregistry.com/ and have had some degrees of success, but our numbers tend to get re-labeled as spam and seems to be a very manual process with no real end in sight. We have a growing inventory of 200k+ phone numbers of which most calls are providers trying to reach their patients (no outbound soliciting done on our end).

In conversations with our carrier (ATT) we've been given presentations from a company (CSG) who provides the service of "Caller ID Reputation Management" and claims that they will manage this reputation for us, for a hefty fee of course.

I was wondering what others in our position have done and if anyone has direct experience with these "Caller ID Reputation" companies.

Cisco-CCNA; Avaya- ACSS

RE: RFC: Paying a company to manage phone number reputation

Man, I'm exactly in the same boat as you. But I'm lucky (?) in that nobody wants to spend a dime on anything telephony related.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

RE: RFC: Paying a company to manage phone number reputation

Quick fix maybe is to get a SIP line from some carrier and log in to the admin page and forward it to your actual main number.
On your phone systems add that as the CLID.

Maybe best to get phone numbers, one for each site/district then have them all pointed to your main #.
This way you have several phone numbers calling out to patients instead of just one.

Is it a landline number or a toll free # that is tagged spam?




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www.curlycord.com
Toronto, Canada

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