Typically a "cold start" is the same as walking up to the system and pulling the plug. I would look into what the system is plugged into like you said. I would also make sure it is properly grounded. Other then that you are likely looking at replacing the cabinet as a possible fix (unless you want to simply try replacing the power supply).

The truth is just an excuse for lack of imagination.

critchey:

Thought so. Thanks for confirming. You have no idea how hard it is to tell people "My programming changes did nothing", and yet they are still bound and determined to say it isn't hardware, it's software.

You have a nice little star from yours truly.

Sigh.

Happy to help and thanks for the pink.

I think we have all been there being blamed for the programming when it is simply not the case. All you can do is present them with the provided evidence and suggest a solution. If they decide to ignore your advice that is on them.

The truth is just an excuse for lack of imagination.

Hi All.

An update / fix:

It turns out that (or appears) that whatever the networking people who had set up the vpn did something within the vpn that was actually causing the reboots. I know this is hard to believe, and frankly I can't explain it, but after they corrected the vpn programming "error" the cold start and reboots have stopped.

The customer network techs mentioned having to turn of their Direct Media Path, but not being a network guy I can neither confirm or deny that was the real issue.

Again, I have no idea why this happened.

I hope this will help someone else who runs into it. (Made me crazy!) (grin)

Regards

Out of curiosity. What version is it in case it is a 'version' problem.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

Very odd they had to turn off direct media path that usually means there is a networking issue and they are using a bandaid fix. The good news is it was confirmed IT issue so if/when it happens again you can just shovel it their way.

The truth is just an excuse for lack of imagination.

Hi budbyrd.

Sorry for the delay getting back.

It is 11.0.4.5 version. However I checked with Avaya while working on the trouble, but they didn't think that this version had anything to do with the issue.

Regards