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Nortel Cics external voicemail

Nortel Cics external voicemail

Nortel Cics external voicemail

I’d appreciate help in programming Nortel Cics 7.1 for extl voicemail. I’ve answered yes under each T7316e for both caller ID set and Extl VMsg set and also entered under Telco features the 7 digit phone number in VMsg center 1,2 & 3. I’m using a CI trunk card. Is there something I’m missing in either programming or hardware? I would appreciate any help I can get. Btw caller ID works.

RE: Nortel Cics external voicemail

What is the issue? details please and thanks.

EDIT: Apparently you have double posted.
Please post only one thread per issue.
You can edit your posts including the subject for a limited time
The subject line in this thread is perfect, system module and issue.
End of tips of the day

I’m setting up external voicemail MWI for a Nortel Cics 7.1 but it doesn’t work. I’ve set each T7316e for external VM indicator under terminal and sets telco features y on caller ID and extl Vmsg set. I then set Telco features with VMsg ctr 1-3 with the 7 digit tel#’s of all 3 lines coming into system. Is there another setting I’m missing or possibly a strap on CI card somewhere. I’d appreciate someone’s help!

FYI the voicemail message center "VMsg ctr" only needs to be the number or code to check the messages.
VM1 is for one company, VM2 is for another company etc.
It has nothing to do with your issue.

In the land of where I am pressing line 1 (where the message is from by the carrier) is where I would enter this dial string:
*98pausePassword, or enter the phone number given by the carrier which in that case can be used from anywhere.
*98 is the code to check messages
Pause is to wait for the system to answer, use F78 to add it
Password, just that

Aside form msg center it appears you have the correct programming.
You do have to leave a new test message after programming, it will not detect current unread messages.

Do you have the stuttered dial tone on line 1 when there is a new message?


Toronto, Canada

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RE: Nortel Cics external voicemail

I’m getting no message waiting indicator after an external voicemail is received by phone company voicemail system after doing the 2 programmings above is there something I’m missing in programming or hardware?

RE: Nortel Cics external voicemail

You have already said all that in your first post above, not sure you read my answer above?

Waiting on your answer to my question still.


Toronto, Canada

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