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Avaya cms reporting

Avaya cms reporting

Avaya cms reporting

(OP)
How can we check in cms supervisor reporting if agent has missed a call. I have rona for my skill. If agent do not answer the call in 5 rings, it’s transfers to a rona vdn. In cms reporting can we know which agent has missed the call

RE: Avaya cms reporting

You would probably need to write a custom report checking agent exception (agex) table for EXTYPE28.

Check EXTYPE in the help file.

RE: Avaya cms reporting

(OP)
What is procedure or How can I write a custom script to pull those reports ?

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