×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Micros POS Employee Reports not printing

Micros POS Employee Reports not printing

Micros POS Employee Reports not printing

(OP)
Recently my POS Employee reports stopped printing. At first it was just a couple workstations that wouldn't print but now it is all of them. I tried replacing the switches but that didn't do it.

I am running 3700 5.5 MR5

Anyone got a fix for this? Or an idea of what is wrong?

Thanks in advance.

RE: Micros POS Employee Reports not printing

Assuming you have rebooted everything? Is there any error?

RE: Micros POS Employee Reports not printing

(OP)
Yup, rebooted everything. replaced the dlink switches with new ones. No error shows up, it just doesn't print anywhere.

RE: Micros POS Employee Reports not printing

Is it a custom report or standard? Make sure autosequence service is running on server. Have any changes been made to the system?

RE: Micros POS Employee Reports not printing

(OP)
It is a custom report. I don't know how to check that the "autosequence service" is running, although there are other autosequences that work. And yes there have been changes to the system

RE: Micros POS Employee Reports not printing

What changes? A patch? Ensure the custom report is in the CAL folder for the workstations.

RE: Micros POS Employee Reports not printing

Does the report work when running it on the server?

RE: Micros POS Employee Reports not printing

(OP)
No patches (my calender is still screwed). The custom report isn't available on the server. And it is all my "Employee Reports" - Cashout, Closed Check Report, Open Check Report, Check Summary. And I now notice all my manager reports that print on the pos terminals (Sys Sales, etc.).

RE: Micros POS Employee Reports not printing

Kinda a long shot, but happened some how on one of our workstations... The ip address was not the one set up under pos cfg -> devices... so this one was workstation six, ip address should of been .106 and it wasnt for some reason. When fixed, this made cc auths go faster and fixed the employee reports printing to the workstations printer.

RE: Micros POS Employee Reports not printing

(OP)
Looks like my IP addresses are correct in pos config.

RE: Micros POS Employee Reports not printing

In my experience what you explain can happen for many reasons, it is best to check log 3700 in the folder ... / Micros / Res / Pos / ETC

If there are no errors, I have had to see that there are two things in the POS CONFIG that can cause it not to print:

In Devices / Network Node the Platform Type field has wrong, for example that you use a WS6 and you have WS-4LX, 5, 5A selected.

Or that in Devices / Devices in the printer Interfaces tab it has an incorrect data, if so, correct it to Nivel of Table View

RE: Micros POS Employee Reports not printing

(OP)
OK, there are some errors in the Log but I don't know what they mean or how to correct them.

Fri Jul 23 01:19:09 2021 | WKSVI03 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpReceiveResponse() FAILED : LastErr = 12152 |
Fri Jul 23 02:18:00 2021 | WKSVI02 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpReceiveResponse() FAILED : LastErr = 12152 |
Fri Jul 23 02:18:00 2021 | WKSVI02 | OPS | 0 | Database call to [DbNextAutofireCheck] failed with fatal error C70700CC |
Fri Jul 23 02:51:41 2021 | WKSVI01 | KDSController | 0 | DSMI:DSM : Downloaded LTF File C:\MICROS\COMMON\ETC\~WKSVI01_KDSController.ltf |

I believe the Network Node Platform Type is correct - Windows

in Devices / Devices I'm not sure what the data should be so I don't know if it is correct or not

RE: Micros POS Employee Reports not printing

(OP)
Thanks for all the suggestions. I got it working but not sure what it was that fixed it.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close