×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Zero Out to Reception using Embedded Voicemail in Office IP Mode

Zero Out to Reception using Embedded Voicemail in Office IP Mode

Zero Out to Reception using Embedded Voicemail in Office IP Mode

(OP)
I am using 11.1 and the boss wants our embedded voicemail to work like our old nortel where you could press only "0" which voicemail is playing and it would call the receptionist. I have our configured for Office IP Mode and I have even tried to press shortcodes and none seem to react when the recording is playing. How can I emulate this how mine is configured. It has to be "0" and not "*0" I appreciate the help

RE: Zero Out to Reception using Embedded Voicemail in Office IP Mode

You can setup DTMF breakout for user's voicemail (allowing you to hit 0, 2 or 3) and route it where you want. This is setup under the voicemail tab for users. It can also be set system wide under the system>voicemail tab. However, you can NOT setup DTMF breakout for a group it has to be an individual user.

The truth is just an excuse for lack of imagination.

RE: Zero Out to Reception using Embedded Voicemail in Office IP Mode

(OP)
brain fart, I just saw that, thanks. I was stuck on using shortcode, been a long morning already.

Is there a way for say press 2 to go to my Auto Attendant? I can see all users and groups but don't see option to go to auto attendant. Appreciate the help

RE: Zero Out to Reception using Embedded Voicemail in Office IP Mode

Create a shortcode that goes to the Auto Attendant.

This example assumes your AA is named Day

Shortcode: *7901
Feature: Auto Attendant
Number: AA:Day (exact spelling and punctuation matters)

Then in the DTMF breakout simply type *7901(wont be in the list needs to be manually typed).

The truth is just an excuse for lack of imagination.

RE: Zero Out to Reception using Embedded Voicemail in Office IP Mode

(OP)
thank you will give it a shot

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close