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Use Extensions DID # when Twinning is on?

Use Extensions DID # when Twinning is on?

Use Extensions DID # when Twinning is on?

(OP)
Currently with our pri all outgoing calls show from our main number. Is there a way that when a user has twinning turned and someone calls there extension it displays their DID # instead of our main number? Thanks

RE: Use Extensions DID # when Twinning is on?

Depends on the PRI carrier, and what they allow to be sent as outgoing CID. If they allow numbers other than the Main number to be sent, at least DIDs that are part of the circuit, and the DID ends with the extension number, you could create a new ARS table with N; / Dial3K1 / NS2223334E / PRI Line Group, and a Short Code like 8N / Dial / N / ARS for Twinning.

User would program their Twinning number with 8 and cell phone number instead of normal 9 and number, example is 3 digit extension numbers matching last 3 of the DID.

RE: Use Extensions DID # when Twinning is on?

(OP)
thank you, I am on 11.1. this may be a bit over my head but u have given me a starting point. appreciate the help

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