We're running into a very unusual situation with the initial power up of a system we're going to install for a customer. When we power up the system (control unit, 2 Combo cards, and a Ds8) it appears to go through all the normal automatic upgrade processes you see (flashing LED's, clicking on a couple of automatic reboots), but for whatever the reason, the system never stabilizes and come online. It just goes into the same reboot pattern over and over, and over. We've even left it go overnight, only to find it continuing to reboot upon arrival to the office next morning. We have tried 3 different 500's (all three 500's have a PCS of 30), 2 sets of internal cards and SD cards, we've formatted and recreated multiples times, first with 184.108.40.206.00 Build 3, then 11.0.2. We've tried recreating the SD cards on two different machines to rule out the possibility of a bad SD card read/writer. We've tried boot ups without a combo and DS8, with only a combo, and with only a DS8. We just cannot seem to find what the cause is. We're about to order a 3rd round of new hardware. This is the 2nd time I can recall having this happen in the last few months, but the last time it was resolved ordering all new control unit and base/station cards, using the 11.0.4 software. I cannot find any product notices citing this, but it does remind me of the issue when 9.1 came out where 500's with a PCS version of 15 or lower required a step upgrade from 9.0 to expand the bootloader.
Has anyone else seen this problem, and what could be the cause and solution--besides crappy workmanship from Avaya and placing a 3rd order to hope for the best?
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