×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

(OP)
It appears that coverage appearance buttons aren't alerting the user's Communicator desktop app, only the deskphone back in their office. I can't find any documentation that says this won't work but I am assuming it is by design. They have Power User and Softphone licenses and are release 10.1. I'm not too familiar with what softphones still work with this release and thought it was only Communicator and am curious if there is another solution that will work so she can be alerted of calls to 3 other people.

RE: R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

(OP)
Without getting a receptionist license for Softconsole, which I would assume work with coverage buttons, does anyone know if softphone would alert coverage calls and it's just a communicator issue?

RE: R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

As far as I know no softphone is going to accommodate coverage buttons. Coverage buttons are an antiquated concept and generally do not need to be used in IP Office. Depending on what you are trying to accomplish you should be able to do it with a group and/or twinning.

The truth is just an excuse for lack of imagination.

RE: R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

I wouldn't say coverage buttons are antiquated. The main issue is that having for decades had phones with programmable feature buttons, Avaya have then continually come up with a stream of softphone applications that have no or very limited programmable button feature support.

Stuck in a never ending cycle of file copying.

RE: R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

(OP)
The user that requires a softphone/communicator also requires the ability to answer calls for 3 other people. Those 3 other people also need to be answered by another employee, so I believe twinning is out of the question. I know I can create a group for those users to include the other two individuals but I can't expect the customer to retrain their entire staff to use the group extension instead of the users extension, especially if dialing by name from the AA.

Does anyone know if softconsole would work with coverage or bridged appearances? I would hate to have them purchase a Receptionist license if it does not work.

RE: R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

I use softconsole and I do not see any settings for coverage/bridged appearances and there is no mention of them in the help.

The truth is just an excuse for lack of imagination.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close