×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Office 365 install causing issues with One-X and CMS Supervisor

Office 365 install causing issues with One-X and CMS Supervisor

Office 365 install causing issues with One-X and CMS Supervisor

(OP)

I'm trying to get details, but I'm told that the installation of Office 365 is causing issues with one-X Communicator and CMS Supervisor from running properly after O365 is installed.

Hearing that there are dll issues and other things (still waiting for details) and the only resolution they have found so far is to reinstall the application.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

RE: Office 365 install causing issues with One-X and CMS Supervisor

What part of O365? Like installing Office?

RE: Office 365 install causing issues with One-X and CMS Supervisor

(OP)

Package they are installing will update any Microsoft Office apps you have on your PC to the 365 version including Outlook, Skype, Excel, PowerPoint, Notes, Word, Access, and Publisher for example.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

RE: Office 365 install causing issues with One-X and CMS Supervisor

OOOH

That makes sense... I always thought CMS Supervisor was backward compatible. Try 19.2? You can't be the first guy to use CMS Supervisor on a PC with O365

RE: Office 365 install causing issues with One-X and CMS Supervisor

(OP)
The reinstall of the current version we have will fix the issue, just trying to see if there are alternatives to a full installation or reinstallation for all users. Of course, getting what the actual errors are that they are encountering would certainly help.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

RE: Office 365 install causing issues with One-X and CMS Supervisor

(OP)
The error message they are getting is: Error 339: - Component 'MSCOMCTL.OCX' or one of its dependencies not correctly registered: a file is missing or invalid"

They can run the following command to fix this: “regsvr32 "C:\Program Files (x86)\Avaya\CMS Supervisor R19\mscomctl.ocx"”

I did put in a ticket with Avaya support, but they are taking the route to install the latest version of CMS Supervisor then install O365, despite that there is no documentation that it will prevent the issue from happening.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close