×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Avaya Onex communicator not getting connect

Avaya Onex communicator not getting connect

Avaya Onex communicator not getting connect

(OP)
Hi All, I am having one user who is facing issue as not able to login into Avaya onex communicator. After click on logon button getting error as your login attempt was unsuccessful. I checked vpn connection, ping towards clan IP but all are fine. with same extesnion details I am able to login on different PC. do any one have idea how can we resolve this

RE: Avaya Onex communicator not getting connect

their IP on VPN, what network region is it in? Which network region is your IP you're testing from in?

RE: Avaya Onex communicator not getting connect

I know this does not help, but I just fought this same issue for over a month. The user eventually told me that it started working again and I never figured out why. The only thing I do know is that the his softphone was sending the registration request to the CM and the CM was responding with its acknowledgment, but that ACK never made it to his laptop. I performed a laundry list of troubleshooting procedures and working with various internal teams and even opened a ticket with Avaya.

RE: Avaya Onex communicator not getting connect

Check all the settings against a working client. I've seen emergency call handling not set up correctly or information under the Login area that did not belong.

RE: Avaya Onex communicator not getting connect

(OP)
@kyle555 yes their IP is on vpn and the woking system is also on vpn only. the network region for test and problematic both are on same. when I checking on trace its not getting any registration request towards CM for extension registration

RE: Avaya Onex communicator not getting connect

@Ketan_D sounds like you found a network issue. Have you asked your network team to verify what is happening to the packets that aren't making it to the CM?

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close