Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

IP office 500 v2 r7

IP office 500 v2 r7

IP office 500 v2 r7

Hi ya,

I'm just starting out playing with an IP OFFICE 500 V2 I bought off ebay.
This is for my own personal development.

I have 5420 DS with version 8.1 running on the system.

According to the threads on here - I need to downgrade to r7

Where can I download r7, I cannot download from avaya as i'm not a business partner etc and my unit was second hand.

The unit doesnt have any liences.

I would be very grateful for any guidance.

RE: IP office 500 v2 r7

If the system is running R8.1, there should be at least an Essential edition licence or it would not be operational from memory...?

Are you able to open Manager on your computer or don't you have any software at all?

Happy to dropbox you the software for R8.1 and R7 if you need. Did you want to check the exact version of R8.1 you need?

Will just need your email address to give you the dropbox access. Just provide on it on here in the following format so you don't get spammed:

name [at] domain [dot][com]

Thanks, Tim
Adelaide, Australia

RE: IP office 500 v2 r7

Out of interest why do you need to downgrade?

5420 phones are supported up to R9.1 and seem to work OK on R11.

I think that if an R8.1 unit doesn't have a Essential licence it will work in basic mode which is best avoided.

RE: IP office 500 v2 r7

Hi ya,

my email address is mcliftonemail@hotmail.com
That dropbox link would really help and thats very kind of you.

RE: IP office 500 v2 r7

I dont have any license at all

I bought the box off ebay as a learning project

The reason I want to downgrade is.. to get the 5420 phones running.

I would prefer a license to resolve this problem.
I know the box licensed. I have the number from the SD card, is there a way I can retrieve the license info. I do know it's not on the box.


And thank you all for your kind help.

RE: IP office 500 v2 r7

Just uploading the file to Dropbox now. It's over 1GB. I'll share the link to your email as soon as it's uploaded.

Let me know once you've downloaded it.

I think there is a way to look up the licence details if you share the SD card number? The licences will only work with that particular card you have so no one can use them.

Thanks, Tim
Adelaide, Australia

RE: IP office 500 v2 r7

Thank you Tim.

I shall share the card number later.


I would prefer not to have to downgrade it.

RE: IP office 500 v2 r7

Still not sure why you need to downgrade as 5420s work on R8.1 as I have done in the past; although I might have read the the 54xx phones don't work with basic mode

Once you get the Manager software you might be able to recover the licence from the SD card.

RE: IP office 500 v2 r7

Hi Time,

I got my email address wrong believe it or not... it's mcliftonemail@gmail.com

And here are the numbers from my SD card.

PCS 10

It would be great if you could find anything

Thank you so much


RE: IP office 500 v2 r7

Hi Martin,

I've re-shared the Dropbox link for you and will look to see if there is a way to recover licences as soon as I get an opportunity.


Thanks, Tim
Adelaide, Australia

RE: IP office 500 v2 r7

Quote (ipohead)

although I might have read the the 54xx phones don't work with basic mode

That is correct 54XX phones show "terminal barred" in basic mode and are unusable.

The truth is just an excuse for lack of imagination.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close