Avaya Primary & Secondary server VM Pros not syncing, VM Pro failover not working.
Avaya Primary & Secondary server VM Pros not syncing, VM Pro failover not working.
(OP)
Hi Guys,
I have a customer that has an IP Office primary server & secondary server on release 11.0.4.4
The 2 VM Pros are not syncing via SMTP. I believe I have set it up correctly after following the documentation, but the sync never starts. I see no trace of it in the debugtrail.txt on either server and nothing shows up in the distributed voicemail section.
I have opened an SR with Avaya for them to help, they first sent me a link to this support notice (https://support.avaya.com/ext/index?page=content&a...) and told me to ensure my SMTP settings are setup the same way in this link. I have done this and there is still no sync between the servers. Avaya have now told me to redeploy the 2 servers as brand new servers and see if that fixes the issue -_-
I have told Avaya that the customer can't accommodate a redeploy of both servers at the moment and this is also a pretty new install, they ignore this and continue to ask me to redeploy the servers.
I was wondering if anyone has any ideas on anything else I could try to get these servers syncing?
Customer has confirmed there is no firewall or port blocking between the 2 servers and I have verified that port 25 is open to both servers.
Any help would be greatly appreciated.
I have a customer that has an IP Office primary server & secondary server on release 11.0.4.4
The 2 VM Pros are not syncing via SMTP. I believe I have set it up correctly after following the documentation, but the sync never starts. I see no trace of it in the debugtrail.txt on either server and nothing shows up in the distributed voicemail section.
I have opened an SR with Avaya for them to help, they first sent me a link to this support notice (https://support.avaya.com/ext/index?page=content&a...) and told me to ensure my SMTP settings are setup the same way in this link. I have done this and there is still no sync between the servers. Avaya have now told me to redeploy the 2 servers as brand new servers and see if that fixes the issue -_-
I have told Avaya that the customer can't accommodate a redeploy of both servers at the moment and this is also a pretty new install, they ignore this and continue to ask me to redeploy the servers.
I was wondering if anyone has any ideas on anything else I could try to get these servers syncing?
Customer has confirmed there is no firewall or port blocking between the 2 servers and I have verified that port 25 is open to both servers.
Any help would be greatly appreciated.
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RE: Avaya Primary & Secondary server VM Pros not syncing, VM Pro failover not working.
RE: Avaya Primary & Secondary server VM Pros not syncing, VM Pro failover not working.
@TouchToneTommy sorry I forgot to mention this, I have already tried using port 2525 as well. Same result, I still get no sync.
RE: Avaya Primary & Secondary server VM Pros not syncing, VM Pro failover not working.
RE: Avaya Primary & Secondary server VM Pros not syncing, VM Pro failover not working.
Look at this site
https://www.ipofficeassistance.com/tips/page/14/
I set it up like this and worked ok
Like I said for the first time I need to do a fulll power down of the primary.
After that just unplugging the network cable was sufficient to generate a fail over.
Also look at this thread
thread940-1808500: VMPro Synchronisation
RE: Avaya Primary & Secondary server VM Pros not syncing, VM Pro failover not working.
@snowman50 I did originally setup the SMTP as per the ip office assistance Avaya support told me it was wrong and to change it.
I'm waiting on a time frame from the customer to do a full power down of both servers to see if it will start syncing when they power back up.
I'll also try what's suggested in the thread you linked and see if that works.
I'll update this post after I try everything and let everyone know what happens.
Thanks again for your suggestions.