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Avaya Communication Manager Deskphone Isse

Avaya Communication Manager Deskphone Isse

Avaya Communication Manager Deskphone Isse

(OP)
Hello Everyone,

I am just new to Avaya and we have recently setup Avaya complete solution. Unfortunately the vendor is so busy and can't provide prompt support. I've an issue with a user, when a call to or from outside initiates there's no sound for both parties whereas internally it works fine. Last time 2 months before the same issue came with the same user and Avaya assist to delete and create a dummy station and then create live.

This problem has happened again with the same user. Find below the bad call log.

11:10:58 ring station 100 cid 0x97f
11:10:58 G711MU ss:off ps:20

11:11:05 active station 100 cid 0x97f
11:11:05 Connected party uses public-unknown-numbering
11:11:05 G711MU ss:off ps:20

Please advise.

Thanks in well Adv.
Regards

Faisal

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