×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Norstar M7310 auto dials internal ext when you pick up the handset
2

Norstar M7310 auto dials internal ext when you pick up the handset

Norstar M7310 auto dials internal ext when you pick up the handset

(OP)
Oh, I am so new so I hope I'm posting in the correct forum. One of our Norstar M7310s will automatically dial my boss' extension whenever you pick up the handset while the phone is idle. You don't have to push any buttons. Just pick up the handset and boom! Calling Boss. Picking up the handset during an incoming call connects to caller on incoming line as it should; no issues there. I checked the intercom button that is auto selected when you pick up the handset, and no auto dial is set for that button. No one knows how this was set and I cannot find anything in any manual describing this process. I even cleared callbacks in case it was some weird callback that was never answered? If anyone can tell me how to turn this off, or even what it's commonly referred to as so I can look it up, my boss and I would be eternally grateful.

RE: Norstar M7310 auto dials internal ext when you pick up the handset

It's called hotline, buried deep in the programming. I would change the phone make sure set relocation is off. Maybe it is a sticky button.

www.tgscorp.com

RE: Norstar M7310 auto dials internal ext when you pick up the handset

(OP)
Dear jsaad: THANK YOU!! That just cured a 4 year annoyance for me. It wasn't so bad when the phone was upstairs and barely used, but it's down in our sales area and my back up reception phone, so that need to be cured. All fixed thanks to you!!

RE: Norstar M7310 auto dials internal ext when you pick up the handset

jsaad is spot on.

If this happened to a phone that was working fine and it is still the same extension (DN) it has always been then I suspect Sticky Button Syndrome

Sticky button syndrome means the button was pressed but it will not pop back up because something is caught or sticky around the button.
Symptoms are:
-the same digit appears across the screen multiple times (such as numeric pad 1 is stuck which shows 1111111111)
-the button will keep activating the feature that is programmed to a key suck as AutoDial.

Feature * 0 - is button inquiry
Once you use the feature you can press any button and it will tell you what is does on the display.
If you find there is a button to call the boss then erase it.

Feature * 1 is to program an external autodial, but when you press OK instead of entering a phone number it will erase the key (blank)
Process to erase key:
Feature * 1, press the boss key, press OK on the display.

The Hotline feature is for when you pickup the handset it will dial a specified number be it internal or external.
Common uses would be:
-an emergency phone in a warehouse pillar setup to call 911
-an entrance phone at the front to call reception/security/other

Hotline
is under Sets/Capabilities...change it to NONE.
The guide is called - Norstar System Coordinator Guide









________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Norstar M7310 auto dials internal ext when you pick up the handset

"Dear jsaad: THANK YOU!! That just cured a 4 year annoyance for me"

Newman!

Well my slow posting can help others next time, lol.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Norstar M7310 auto dials internal ext when you pick up the handset

(OP)
Curlycord: Your post will definitely others. It was hotlined. Since I knew how to get into that I was able to fix it, but your instructions laying out the process will be super helpful in the future for others. Thank you!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close