Oh, I am so new so I hope I'm posting in the correct forum. One of our Norstar M7310s will automatically dial my boss' extension whenever you pick up the handset while the phone is idle. You don't have to push any buttons. Just pick up the handset and boom! Calling Boss. Picking up the handset during an incoming call connects to caller on incoming line as it should; no issues there. I checked the intercom button that is auto selected when you pick up the handset, and no auto dial is set for that button. No one knows how this was set and I cannot find anything in any manual describing this process. I even cleared callbacks in case it was some weird callback that was never answered? If anyone can tell me how to turn this off, or even what it's commonly referred to as so I can look it up, my boss and I would be eternally grateful.
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