digit not transmitting on IVR
digit not transmitting on IVR
(OP)
Hi, it is CM/SM/SMGR 8.1 with all SIP phones J129. When a user dials any call Centre and using an automated voice menu he generates a 4 digit TPIN, some times the user gets an invalid pin and some times PIN gets accepted but this accepted never works when he try to use this pin to draw money from ATM. An old avaya also installed at the same site and is on CM release 5 and having digital phones. The user of old avaya are facing now issue while generating a PIN by dialing out a any call center IVR. When i trace station of new CM it shows the correct PIN but it never accepted by IVR and rejected.
What i am missing??
What i am missing??
RE: digit not transmitting on IVR
Freelance Certified Avaya Aura Engineer
RE: digit not transmitting on IVR
RE: digit not transmitting on IVR
RE: digit not transmitting on IVR
Freelance Certified Avaya Aura Engineer
RE: digit not transmitting on IVR
Can you please be more specific regarding the Payload setting, i mean what should be set to avoid the same issue? Is there anything else in the CM/CM configuration we should review to resolve the issue?
RE: digit not transmitting on IVR
Freelance Certified Avaya Aura Engineer
RE: digit not transmitting on IVR
Regards