Hi, it is CM/SM/SMGR 8.1 with all SIP phones J129. When a user dials any call Centre and using an automated voice menu he generates a 4 digit TPIN, some times the user gets an invalid pin and some times PIN gets accepted but this accepted never works when he try to use this pin to draw money from ATM. An old avaya also installed at the same site and is on CM release 5 and having digital phones. The user of old avaya are facing now issue while generating a PIN by dialing out a any call center IVR. When i trace station of new CM it shows the correct PIN but it never accepted by IVR and rejected.
What i am missing??
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