J139 Extension Login (Hot Desking) Issue
2

Question

J139 Extension Login (Hot Desking) Issue

Nortel4Ever (Vendor)

(OP)

12 Jan 21 22:03

IPO 11.0.4.1 with about 20 1608L IP phones that can hot desk between one another with no problem. I just installed 5 J139s and they cannot hot desk to a 1608 extension, the display on the J139 gets stuck on Acquiring Services.
At my office with IPO 11.1 I am able to hot desk from a J139 to a 9608 with no problem.

Is the issue I'm having at my customer's site being caused by the IPO software 11.0.4.1 vs 11.1 or is the problem of trying to hot desk to an older 1608?

tac84 (Programmer) · Answer 1 · 2021-01-12 22:17:31

@Nortel4Ever
Hi, Do you have SIP base extensions set up for the J139s on the customer's site?
I'm on 11.0.4.3 and unless my J100s have a SIP base extension, they cannot hot desk into H.323 extensions...

Thanks, Tim
Adelaide, Australia

Nortel4Ever (Vendor) · Answer 2 · 2021-01-12 22:34:00

Yes, the J139s are set up as SIP extensions.

Nortel4Ever (Vendor) · Answer 3 · 2021-01-14 20:53:50

I fu(&ed up, was missing Telephony - Supervisor Settings - Login Code.

tac84 (Programmer) · Answer 4 · 2021-01-14 22:11:33

@Nortel4Ever - Yep that will do it :)
Glad you got it resolved!

Thanks, Tim
Adelaide, Australia

snowman50 (TechnicalUser) · Answer 5 · 2021-01-14 22:17:43

🤭🍺 have a drink.

It happens to us all ..can’t see for looking at it...lol

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J139 Extension Login (Hot Desking) Issue
2