J139 Extension Login (Hot Desking) Issue 3

Nortel4Ever · Jan 12, 2021

IPO 11.0.4.1 with about 20 1608L IP phones that can hot desk between one another with no problem. I just installed 5 J139s and they cannot hot desk to a 1608 extension, the display on the J139 gets stuck on Acquiring Services.
At my office with IPO 11.1 I am able to hot desk from a J139 to a 9608 with no problem.

Is the issue I'm having at my customer's site being caused by the IPO software 11.0.4.1 vs 11.1 or is the problem of trying to hot desk to an older 1608?

tac84 · Jan 12, 2021

@Nortel4Ever
Hi, Do you have SIP base extensions set up for the J139s on the customer's site?
I'm on 11.0.4.3 and unless my J100s have a SIP base extension, they cannot hot desk into H.323 extensions...

Thanks, Tim
Adelaide, Australia

Nortel4Ever · Jan 12, 2021

Yes, the J139s are set up as SIP extensions.

Nortel4Ever · Jan 14, 2021

I fu(&ed up, was missing Telephony - Supervisor Settings - Login Code.

tac84 · Jan 14, 2021

@Nortel4Ever - Yep that will do it

Glad you got it resolved!

Thanks, Tim
Adelaide, Australia

snowman50 · Jan 14, 2021

have a drink.

It happens to us all ..can’t see for looking at it...lol

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J139 Extension Login (Hot Desking) Issue 3

Nortel4Ever

Vendor

tac84

Programmer

Nortel4Ever

Vendor

Nortel4Ever

Vendor

tac84

Programmer

snowman50

Technical User

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