×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Avaya Pushing ACO
6

Avaya Pushing ACO

Avaya Pushing ACO

3
(OP)
Was browsing around the Avaya Website and everything is ACO this, ACO that. I don't even see the IPO500v2 on the website.

We have deployed a few ACO Solutions and I have not been all that impressed really.

Pretty annoying. I am still all about the IPO On-Prem Solution - just ranting.

ACSS

RE: Avaya Pushing ACO

It is all about a continuous revenue stream...

RE: Avaya Pushing ACO

Avaya IP Office continues to be the flagship for Avaya's Small/Mid-Market on premise. I don't see that going away... at least I hope not.

ACO is the answer to Avaya being able to provide a cloud UC solution for all business sizes. What I like about ACO is that it is one application that integrates with so many other business critical applications via a plugin. App fatigue is a real issue with users needed an app for this and an app for that and app for the other...

For all that you get out of the box, it's a decent value for sure. To spin up the same capabilities in IP Office would cost a small fortune in licensing. There is a market for ACO with customers that want something that just works, and want it cared for by Avaya directly.

What I don't like about it is not having lower level access to the solution..because I like to tinker. but I guess that's the way with cloud in general.

RE: Avaya Pushing ACO

ACO, and hosted in general, certainly has a place. My problem is companies thinking it is the end all be all answer for everyone. People are still desperately clinging to their POTS lines and Avaya acts like 100% of their customers will go hosted. That is the problem I see.

The truth is just an excuse for lack of imagination.

RE: Avaya Pushing ACO

For customers that have a CAT3 infrastructure, I've put in Phybridge Switching to deliver POE over CAT3. This allows customers to move to SIP on existing infrastructure and have a constant set type throughout. Huge cost avoidance for the customer.

This works for customer that want Avaya IP Office on premise and with ACO.

RE: Avaya Pushing ACO

The problem we have with selling ACO is the billing and that we have no control over pricing, plus we are handing the customer over to Avaya!

RE: Avaya Pushing ACO

@johnhyde I have the same issue, once they are on ACO you can no longer sell them any thing. All equipment comes from ring central.

RE: Avaya Pushing ACO

Avaya made a mistake with the deal they have with ACO.
No problem with the relationship and partnering with Ringcentral, but Avaya from day one has been a channel only.

Why change this for ACO.
Avaya knows that most of the partners have their own billing platform and other products/service to sell to the customer.
For us, it doesn't make sense that our customer has one bill from us for IT/Internet/Mobile but then the customer has to sign a separate different contract from Avaya and this is invoiced separately, and we have no control over prices.

After over 15 years of working only with Avaya, we are now looking at other vendors.

Any suggestions on other vendors would be appreciated!

RE: Avaya Pushing ACO

Unfortunately this is the way the world of telephony is going. It's much cheaper for Avaya and companies like them to sell space in the cloud and licenses than it is to manufacture, warehouse, and ship hardware. They make the same, or even more money doing that.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close