Recently moved a customer from TPAC to Spectrum PRI. After resolving a number of Spectrum issues all seemed to be working correctly. Got an email from the customer stating they received an email from Spectrum regarding a 911 call that was placed from the system (in error by the customer) and that Spectrum only received 4 digits from the system. The digits they say they received were 1030. I scoured the config and there is no 1030 extension, group or short code 1030.In the ARS there are a few SI entries since the customers main number is CF to the new Spectrum numbers. Their main number is an out of rate number and they have custom caller ID on the new ckt.
Any possible causes for this issue- It's a customer of one of my vendors.
Thanks in advance- :-}