how to transfer incoming call to external phone 1

lunknowl · Nov 13, 2020

hi, i have avaya partner acs r7 system that i setup ext .17 remote call (feature 11 speed dial 81) for forwarding (it work, i can call ext .17 from ext 18 and it forward to speed dial 81).
the only question is how do i setup incoming call from line auto do forwarding? line 1 call in all phone ring but not forwarding??

teletechman · Nov 13, 2020

It will not forward unless the ext owns the line. You need to program line ownership for the line to ext 17.
Mike

lunknowl · Nov 13, 2020

is this will affect the auto attendant? how you set the line ownership?

TouchToneTommy · Nov 13, 2020

You can transfer from the auto attendant to Ext. 17 and it will follow the forward

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how to transfer incoming call to external phone 1

lunknowl

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teletechman

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lunknowl

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TouchToneTommy

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