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Mitel 5320 locked & how to unlock

thread1329-1806201

Mitel 5320 locked & how to unlock

Mitel 5320 locked & how to unlock

(OP)
Hi guys ,

We have 4-6 mitel 5320 phone which showed locked on display.
Can get extension details by searching MAC of 5320 ip Phone.
If yes what will be steps.


RE: Mitel 5320 locked & how to unlock

System Type?
Software Level?

RE: Mitel 5320 locked & how to unlock

i agree - helps to know from the start what you are using

most likely they are device only extensions and are waiting for a real user to log into them
other than that i can only think they might have been pin locked - havent used that for so long , i cant remember whether that shows anything on the screen

If I never did anything I'd never done before , I'd never do anything.....

RE: Mitel 5320 locked & how to unlock

Phone with LOCKED on display means the phone service is IP Phone Only.

This can mean two things -
1) Phone is set for hotdesking in the Class of Service. You will need to login as a Hotdesk user
2) The phone's Service Level is set as a Multi-device Service Level assigned to it and you have not associated the phone to a MDUG (multi device User Group).

Clever men learns what Wise men shares!

RE: Mitel 5320 locked & how to unlock

(OP)
Sorry guys the system is Mitel 3300 ver8.

RE: Mitel 5320 locked & how to unlock

Is the device programmed to use a Multi-Device License? If so, Has the Multi-device Group been programmed?

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