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Voicemail Pro Web Socket failure after up grade to R11

Voicemail Pro Web Socket failure after up grade to R11

Voicemail Pro Web Socket failure after up grade to R11

This an informational post.
Just did an upgrade from R8.1.67 to R11.0.4. Everything looked good. VMP client looked like it was connecting to the system, had the system name and IP but the VM didn't work. Showed Voicemail not running from the phones. Verified both passwords were the same. Monitor showed a Web Socket failure. Banged on all the various security settings. Thankfully I was finally able to find the answer here on tek-tips, but it took a bit of digging through posts from a few years ago. Hopefully this will be an easier search for people in the future.

The solution was to reset the security settings. The TB says you can jump from late R8.1 directly to R11.0, but something changed in security settings that kills VMP and it must be a hidden thing, since none of my various attempts failed.

Hopefully this will help people with the forced upgrade that Avaya is pushing to replace old modules and buy new licenses. Our problem was the new DS30B doesn't work on an older version.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

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