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Partner R7.0 Voice Pc card auto attendant and Automatic Answering

Partner R7.0 Voice Pc card auto attendant and Automatic Answering

Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
Hi, i try to setup the Avaya partner R7 to press 1 to leave a message otherwise please hold. If i using voice pc card, i have auto attendant that i can do press 1 to leave message but i cant put on hold. By using Asa/Dxd card i can put on hold but cant press 1 transfer to voicemail. is there anyway that i can setup/combine these function.

my setup
4 lines

voice pc card
auto attendant
press 1 to leave voice mail 1
return to extension 1

Asa/Dxd card
put all call on hold

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

Just for clarification...is the voicemail an Avaya Partner Messaging R7, or, a Partner Voice Messaging? ponder

I love2 "FEATURE 00"
http://dexman.webs.com/

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
hi, i have voice pc card (similiar to messaging module), i also have messaging module. right now if im using voice pc card/ or messaging module, i can setup voicemail and auto attendant. if im using asa/dxd card, i can put line on hold. i just want to know to combine both function: incoming call "press 1 to leave message, otherwise hold".

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

No. You don't have any combination of parts that would allow what you're asking for.

ASA will answer after X number of rings, play a short message, and place the caller on hold. It does not accept any input from the caller.

DXD is a small no-frills automated attendant. It answers after X number of rings, plays a short message, waits for Touch Tone input from the caller, and transfers to the extension number selected by the caller. If no selection is made, the call transfers to Ext. 10

Partner Voice Messaging PC Card can answer with an auto attendant. The caller inputs an extension number or selector code that transfers to an extension number, dialing nothing at all transfers to Ext. 10. It can also answer with a mailbox, which takes a message, however you can zero out of the mailbox and transfer to Ext. 10

Partner Messaging module can do the same as Partner Voice Messaging, except you can change the timeout destination for the Automated Attendant and you can change the zero out destination for a mailbox. You could for instance have the automated attendant answer, play a message, and zero/timeout transfer to a mailbox to leave a message. Selector Code 1 could transfer to Ext. 71, which is Calling Group 1, which would make all members of Calling Group 1 ring simultaneously until answered. The caller would hear ring-back, although you can change that in system programming to hold music, but the phones in the office are still going to be ringing until answered.

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
any better system that can do that function? avaya ip500?

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
hi i have question about the Ext id
i know speed dial is 80 - 99
what is calling group extension?
pickup group extension?
pc card voice mailbox extension? (i know hungting group 7 "78-79" is using for intercom 777 control, what is the actual mailbox extension number - 9991-9994 (this is for messaging module))
auto attendant extension?


RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

4 Calling Groups, x71 ~ x74

8 Hunt Groups, x771 ~ x778 (HG7 reserved for Voicemail, HG8 reserved for Fax)

The extension numbers for the Voicemail Ports depends on the Voicemail unit being used. Partner Voice Messaging is always 78 and 79. Partner Mail VS and Partner Messaging depends on which slot it is installed in, what other cards are in the system and their arrangement, and how many ports are activated on the Voicemail module. Partner Mail is external, uses line cords to interface, and can be any combination of extensions, except it is recommended NOT to use the first and second extension ports on a card because of the Power Failure Transfer.

9991 ~ 9994 are the General Mailbox "extension" numbers associated with automated attendants 1 ~ 4 found on Partner Mail and Partner Messaging

Partner Mail and Partner Messaging, it is possible to associate any extension number with an automated attendant, So a call directed to an extension that covers to voicemail can be answered by an automated attendant instead of a mailbox.

HERE is a Partner ACS Installation, Programming, and Use manual.

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
hi, i still have questions about the messaging module (i read the manual but cant figure out)
on the auto attendant 1, i setup 1 for selector code transfer to ext.13, 2 for sub menu 1
on the sub menu 1, i setup 1 for direct transfer so that i can direct call ext. 10-18 but it keep saying "Your call cannot be transferred" (i try on all ext 10 - 18 but same thing)????

also on the auto attendant 1, selector code 1 transfer to ext.13, i want to setup keep ringing but it keep return to auto attendant 1, if i setup voicemail ( it go to voicemail)?? how can i set up so it keep ringing on ext.13?? thanks

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

Partner Messaging has security options in place by default. You can NOT transfer to an extension that does not either have a mailbox created for it or has transfer only permissions enabled for it. You can change the security setting, or you can go to Extensions, enter the extension number, and instead of pressing 1 to create a mailbox press 2 to assign Transfer Only permissions.

Once a call has been transferred to an extension, it is going to ring for a period of time. If you have Auto VMS Coverage turned on for the extension, the call will cover back to the Voicemail Hunt Group (777) and be answered by the extension's mailbox.

If you don't enable Auto VMS Coverage, a transferred call will ring until the Transfer Return Timer has expired, and then return to the extension that initiated the transfer. If that is a VM port, VM will figure out that there is a mailbox matching the extension number that the call is returning from and connect the call to the mailbox. If there is NOT a matching mailbox, Messaging will transfer to the Call Answer Service Operator (typicallyset to x10)

If you set Auto VMS Cover (#310-XX) to Not Assigned, transferred calls will not cover to the mailbox

If you set Transfer Return Rings (#103) to 0, unanswered transferred calls will NOT return the the transferrer.

If you set Ring on Transfer (#119) to Not Active, callers will hear Music on Hold while the transferred call is ringing

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
hi thanks for all the answer, last question: the messaging module when i call i, system ring 1 then auto attendant 1 turn on, i try to set number of ring but nothing happen, i think the messaging module control that, how can i set incoming call all phone ring 5 times then auto attendant, thanks for all reply

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

Configure lines to be answered by the Automated Attendant
#206-7-{Line Number}-1

Set number of rings before Automated Attendant answers
#506-{1=Day/2=Night}-{Line Number}-{Number of Rings}

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
well the #206 and #506 dont work with the messaging module r1, when i install the messaging module, it ring 1 time then auto attendant come up, i change everything but still doesnt work

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

Make sure the lines are set to no ring on the VM port extensions.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
hi how can i set to no ring on the VM port extensions?

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

I suspect you don't have the ports of the messaging module r1 in Hunt Group 7.

Please list the modules that you have in the carrier, left to right. How many ports are you licensed for on the messaging module?

BTW, if you have properly assigned the VM ports to Hunt Group 7, there is no need to changing the ring mode for them, although it would APPEAR that they are set to Immediate Ring, by virtue of being assigned to HG7 several parameters are magically changed but not reflected in programming. Ringing, Auto Line Select, and Intercom Dial Tone are among these parameters.

Interesting experiment some time is assign a telephone extension to HG7 and observe what it does!

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
well my setup is really simple: a prtner acs 509 processor 18 port and a messaging module r1 (19,20)
i reset processor to default (only assign to hunting group 7 ext 19 and 20)
i have 4 lines so i assign aa 1 to line 1, aa2 to line 2 and so on (doesnt test this part)

i just want setup like this: line 1 call, aa1 (no ring turn on) press 1 to leave message, dont press anything transfer to phantom phone (ext 41 and ring 5 times) then transfer back to aa1

it transfer to phantom phone but not ring 5 time?? also how to assign aa to line as soon as line 1 call aa1 turn on??
that all i try to set, thanks all

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

#505-7-19-1, #505-7-20-1 (you've already got this set up, according to your post above)

#206-7-01-1, #206-7-02-1, #206-7-03-1, #206-7-04-1 (assign the lines to be answered by the Automated Attendant)

#506-1-01-X, #506-1-02-X, #506-1-03-X, #506-1-04-X, where X is the number of rings before answering with the Automated Attendant, from 0 to 9

If you don't want to hear the phones ring before the Automated Attendant answers, use Centralized Telephone Programming to set the phones to DELAYED ring (in case the VM fails of all ports are in use, the phones will ring on incoming), and set #506 to less than 4 rings

In the Automated Attendant, set Selector Code 1 for Mailbox Transfer to whatever mailbox you want to receive messages. set the Dial-0/Timeout option to transfer to Ext. 41

Now what's the deal with Ext. 41? It doesn't physically exist, so how can it ring 5 times, and what are you expecting to happen? The Automated Attendant will transfer to Ext. 41, but it doesn't exist, so the call will immediately return to the the Voicemail system. You can assign Automated Attendant to Ext. 41 so that when the call returns the Automated Attendant answers instead of a regular mailbox.

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

The R1 messaging needs to have the ringing turned off on those ports. F00 Left IC twice right IC enter the ext's for the ports and press the line keys until they rapid flash. Later versions do this automatically. If you don't already have them in HG7 you wouldn't be able to access the VM at all.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

budbyrd - it doesn't matter which model and release of voicemail you are using, it is the fact that the voicemail extension ports are programmed into Hunt Group 7 that prevents calls from ringing to VM ports except through #206/#208 and include mode codes that tell the voicemail system what to do with the call. Inspecting them in Centralized Telephone Programming and changing the ringing assignment does nothing

Without the ports in HG 7, they would all ring on incoming calls, all VM ports go off hook trying to answer, don't receive mode codes, and transfer to the CASO

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
hi TouchToneTommy, i follow instruction but it doesnt work, auto attendant never turn on, messaging module r1, everything factory reset, ring on ext 10 then your call have been transfer then ring on extension 10 again like a loop
i think i know why
call answer operator, if i set to 10 it will call ext 10 first then loop ext 10
if i set to 31 (ext link to aa1) it will turn on aa1
but i want line 1 turn on aa1

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
i just want simple start from fresh
line 1 call - all ext ring - no one pick up - auto attendant 1 on - transfer to ext 41 if timeout - then auto attendant re appear if ext 41 timeout

i have avaya partner 509 processor and messaging module r1 ( it is different setup than pc vard)

i try it a week read all the manual i can
if anyone know about it please show me how to do it

like i say i read all the manual and cant figure out so if you know how to do it, please describe more details if you can, thanks all

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

WHAT IS EXTENSION 41? That's not a valid, physical extension port on your system, because you don't have that many cards.

line 1 call - all ext ring -
No problem, phones have Line 1 assigned to them with Immediate Ring

no one pick up - auto attendant 1 on -
No problem, Line 1 is assigned to the Automated Attendant in #206-7 and the number of rings considered "no one pick up" has been set in #506-1-01-X

transfer to ext 41 if timeout -
Again, what is Ext. 41? Where do you want the call to be ringing at this point?

then auto attendant re appear if ext 41 timeout
No problem, when "ext 41" covers back to voice mail after its timeout, auto attendant can answer

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
WHAT IS EXTENSION 41? it is a phantom extension, i just pick a none use extension (i can pick ext 21 for example)

when i plug in messaging module r1, i setup
ext 22 is aa1

if i set messaging module operation return extension to ext 10
it ring all the phone but aa 1 never turn on, i did try the #206 and #506 ( i douple check several time) i think when i plug in the messaging module r1 it overwrite the processor setting, never figure out,

if i set messaging operation return extension to ext 22 it turn on aa1 as soon as call in, then i set the time out to transfer to ext 21, after 21 extension ring no one pick up it transfer back to aa1 (if i not setup the voicemail for ext 21), my question is how can i keep ext 21 ring forever? if i setup voice mail for ext 21 how can i setup press 0 for re ring ??

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

Quote:


WHAT IS EXTENSION 41? it is a phantom extension, i just pick a none use extension (i can pick ext 21 for example)
What do you expect to happen when you transfer to an extension that doesn't physically exist?
The call will immediately cover to voicemail, just like a physical phone that is in Do Not Disturb

Your ACS processor is a 509. Are you using all of the extension ports on it? Lets assume not, and you can "sacrifice"
the last one, Ext. 18, for this experiment.

Your Partner Messaging R1 module has a 2-port card installed in it, and you're placing it in Slot 1 of the 5 slot carrier

Assign the 2 Voicemail Port extension numbers to Hunt Group 7
#505-7-19-1, #505-7-20-1

Assign Line 1 to be answered by the Automated Attendant
#206-7-01-1

Configure Line 1 to ring 4 times before the Automated Attendant answers (when in the Day mode)
#506-1-01-4

Set the Transfer Return Rings to zero, because you want calls transferred to Ext. 18 to ring forever
#105-0

Go into Centralized Telephone Programming and set Ext. 19 through 24 to No Ring on all lines

Access the Partner Messaging by dialing Intercom-777 and log into the System Administrator's mailbox.
Press 9 for programming, 2 for extensions, 18# for Ext. 18, and 2 to assign Transfer Only permissions.
Press *#, *# to back up to the top menu, press 3 for automated attendants, 1 for automated attendant number 1, 1 for the Day menu, and 6 to modify. 1 for Selector Code number 1, 9 to change its function, 1 for Selector Code Transfer, 18# for extensions 18, *## to save the changes without recording a new automated attendant greeting.

Now call line 1. It will ring 4 times. The Automated Attendant will answer. Press 1 and the call will transfer to Ext. 18 (which doesn't have a phone plugged in, but physically exists) and it will ring forever or until you hang up.

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
hi TouchToneTommy, i follow your instruction and it work now. thanks

i have 1 more question

let say aa1 transfer to ext 18 and ring 4 time, no one pick up then transfer to another aa2 or another ext 17.

i want the ext 18 ring forever but i also want to have option if they wait too long, they can press 1 to leave a message



RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)


this i what i try to do but never success

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

It's one or the other system-wide - ring forever, or cover to a destination after X number of rings.

You could delete the Transfer Only Permission for Ext. 18, then recreate it pointing to Automated Attendant 2 (or 1 if you want the same AA to answer it again)

You would assign Auto VMS Cover to 18 and set the VMS Cover Rings to 4

The call would transfer from AA-1 to Ext. 18, which would ring 4 times, and then AA-2 would answer.

Let's face it - the Partner system do not do call queuing. You can have the AA answer, the caller can press 1 for Tech Support, and ring to a single extension or an all ring group of extensions, and cover to a mailbox or auto attendant if not answered. Same for Sales, press 2 and transfer to an extension or an all ring group of extensions. And if the caller does nothing at all, transfer to Ext. 18 and ring.

How will you know that a call is ringing at Ext. 18? How will you distinguish from the blinking lights on the phones a call that is holding at another extension and a call that is ringing on Ext. 18? Won't you constantly be picking up the wrong call?

Migrate to IP Office, calls can be answered by an auto attendant, caller selects department they want to talk to, you have options on how the select group rings, announcements, music, repeated announcements, options to leave the queue and leave a message.

RE: Partner R7.0 Voice Pc card auto attendant and Automatic Answering

(OP)
thanks touchtonetommy alot, i follow your instructions and setup is done now

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