I have some people still working from home that are a Hunt Group. When they tell me they are working from home for that particular day go into the Avaya Manager and activate Twinning including hunt group calls then since they are already in the hunt group I check the box to make them active. Just like what happens when they press the ACD button on their handsets. They could easily have someone just press the twinning and ACD buttons on their phones to take them in and out of the call queue, but most times I'm asked to do this and it's getting annoying. Is there a way I can have them call in and turn on twinning and the ACD button themselves then turn them back off when they leave the call queue. I believe this could be done in the AA. Thanks for any help.
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