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VPN Phone Changing to Disabled

VPN Phone Changing to Disabled

VPN Phone Changing to Disabled

(OP)
CM 7.1.3
Phone firmware - 96x1-IPT-H323-R6_8_3_04-111919

I have a 9641 set up as a VPN phone (H.323). It was set up on the network first to pull down its files from Utility server and config from the 46xxsettings file.

When connected to an Internet port outside the network, it connects over VPN and works with no problem.

However, each night the VPN setting [in craft menu] changes from enabled to disabled. Therefore, the phone resets and then sits on Discover. When I attempt to change it back to enabled, there is no Save button to save the change; there is only cancel.

1. Any idea what is causing the phone to disable its VPN setting
2. Why is there no save button?


Thanks

RE: VPN Phone Changing to Disabled

I would look at a few things.
1) is how long does the network allow for a connect to be active before it will drop the connection.
2) in you configuration do you have two set of 46xxsetting files, one for in office and one for VPN. (i am bet that when the phone reboots it is pulling a version of the setting file that is for in office not VPN, and when it does that it is pulling down the FW for the none VPN phone.) in the past I have use Group ID to tell the files which the phone is, as well as having two FTP server 1 for office phone, 1 for VPN phones.

Hope that helps.

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